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Shipping is free for orders over €50. Your package will usually be ready for dispatch within one working day.

FAQ

shipment

How much are the shipping costs?

You can find the link to the currently valid shipping costs and conditions here .

How long do I have to wait for my order?

That depends on where you live. DHL packages usually take 2-4 working days. Internationally it can take up to 7 working days. We usually ship your order on the next working day.

Can I also pick up my order in Kleve?

Yes that works. Simply select “Pickup in Kleve” as the shipping method in the online shop. You will then receive an email with the pickup information.

Which countries do you ship to?

We are currently shipping your order to the following countries:

Germany
Netherlands
Poland
Sweden
Denmark

If you're Swiss, you can order here via the About Food Shop.

You can find all shipping costs here in our shipping conditions.

What payment methods are there?

If you place an order via the online shop, you can pay either by AmazonPay, Amex, ApplePay, Visa, GooglePay, Klarna, bank transfer, PayPal, Sofortüberweisung or credit card. After receipt of payment, your goods will be sent or made available.

Can I spontaneously come to your place in Kleve?

Unfortunately this is not possible as we do not have regular opening hours. However, you are welcome to place your order online and choose pickup as the shipping method. We will then arrange an appointment with you.

Can I come by with my own container and have you fill the granola?

Unfortunately we cannot offer this for hygienic and organizational reasons. However, we now offer our recycling jars, which you can fill up in the KornKammer Unverpackt store in Kleve or in the Xantener Unverpackt store, for example.

Products

Where can I buy your products?

You can primarily order all products via our online shop. We are also trying to place more of our granolas in stores. You can find a list of all partners and their contact details here .

Is there no sugar at all in the granolas?

Yes, we mostly work with maple syrup as a sweetener. This is also sugar, but not refined or industrially processed. This means that there are still plenty of nutrients here!

Why are your products more expensive than the mueslis you get in the supermarket?

We would like to explain the price: Making granola by hand takes a lot of effort. Furthermore, we use high-quality and special ingredients, which are therefore expensive. The most expensive ingredients (but which also have the highest proportion) are coconut oil, maple syrup and nuts, which is why you will probably find these in very few industrially produced products. And if it does, then in a very small dose. For example, Mandel Britta contains 10% almonds, which is a lot. And then there are the high energy costs - and since granola is roasted in the oven, this of course also has an impact on the product costs. A little tip: by registering for our newsletter, which is sent once a month, you have the opportunity to receive regular discount codes.

Are there any allergens?

You can find all allergen information either on the packaging or in the online shop on the respective product page. For example, the Jana Banana is gluten-free, but may still contain traces of gluten because our ingredients come from companies that also process raw materials containing gluten. The same applies to peanuts, for example - Jana Banana does not contain peanuts, but Almond Britta does. Since we process both types in the same room and with the same equipment, there may well be traces.

Do you use organic quality ingredients?

Yes, a majority of our raw materials are organic. However, we are not an organic certified company.

Granola knowledge

What is the difference between granola and muesli?

Granola is toasted muesli.

How is granola made?

We make our granolas entirely by hand. To do this, dry raw materials such as oat flakes, seeds, nuts and spices are mixed and gently roasted in the oven together with oil and a sweetener. The finished product is then refined with dried fruits, for example. You can find the complete process here .

How do you eat granola?

This is of course a matter of taste. We like granola best with yogurt or quark and fruit, on overnight oats, porridge, smoothie bowls or pancakes, waffles. You will find lots of great recipes on our blog .

What is the best way to store granola?

Cool, dark and dry.

How long do the granolas last?

Unopened and taking into account the optimal storage conditions (cool and dark) at least 8-10 months.

this and that

Where do the product names actually come from?

Pure fantasy names. 🙂

I am a retailer and would like to offer your products, is that possible?

Yes, sure! If you are a dealer, a good fit for us and would like to sell our products, please send us an inquiry to slowfood@barniundwilma.de

Further information for retailers can be found here .