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FAQ

Free Shipping

Shipping is free for orders over €50. Your package will usually be ready for dispatch within one working day.

Pickups

Free collections in Kleve are possible by appointment. Usually from the next working day.

CO2 neutral delivery

We ship your order climate-neutrally with DHL GoGreen. We also use sustainable packaging material.

Customer service

Do you still have questions?

Just send us a Whatsapp to +49 2827 9639 790.

FAQ

  • shipment
  • Products
  • Granola knowledge
  • this and that

shipment

You can find the link to the currently valid shipping costs and conditions here .

That depends on where you live. DHL packages usually take 2-4 working days. Internationally it can take up to 7 working days. We usually ship your order on the next working day.

Yes that works. Simply select “Pickup in Kleve” as the shipping method in the online shop. You will then receive an email with the pickup information.

We are currently shipping your order to the following countries:

  • Germany
  • Netherlands
  • Poland
  • Sweden
  • Denmark

If you're Swiss, you can order here via the About Food Shop.

You can find all shipping costs here in our shipping conditions.

If you place an order via the online shop, you can pay either by AmazonPay, Amex, ApplePay, Visa, GooglePay, Klarna, bank transfer, PayPal, Sofortüberweisung or credit card. After receipt of payment, your goods will be sent or made available.

Unfortunately this is not possible as we do not have regular opening hours. However, you are welcome to place your order online and choose pickup as the shipping method. We will then arrange an appointment with you.

Unfortunately we cannot offer this for hygienic and organizational reasons. However, we now offer our recycling jars, which you can fill up in the KornKammer Unverpackt store in Kleve or in the Xantener Unverpackt store, for example.

Products

You can primarily order all products via our online shop. We are also trying to place more of our granolas in stores. You can find a list of all partners and their contact details here .

Yes, we mostly work with maple syrup as a sweetener. This is also sugar, but not refined or industrially processed. This means that there are still plenty of nutrients here!

We would like to explain the price: Making granola by hand takes a lot of effort. Furthermore, we use high-quality and special ingredients, which are therefore expensive. The most expensive ingredients (but which also have the highest proportion) are coconut oil, maple syrup and nuts, which is why you will probably find these in very few industrially produced products. And if it does, then in a very small dose. For example, Mandel Britta contains 10% almonds, which is a lot. And then there are the high energy costs - and since granola is roasted in the oven, this of course also has an impact on the product costs. A little tip: by registering for our newsletter, which is sent once a month, you have the opportunity to receive regular discount codes.

You can find all allergen information either on the packaging or in the online shop on the respective product page. For example, the Jana Banana is gluten-free, but may still contain traces of gluten because our ingredients come from companies that also process raw materials containing gluten. The same applies to peanuts, for example - Jana Banana does not contain peanuts, but Almond Britta does. Since we process both types in the same room and with the same equipment, there may well be traces.

Yes, a majority of our raw materials are organic. However, we are not an organic certified company.

Granola knowledge

Granola is toasted muesli.

We make our granolas entirely by hand. To do this, dry raw materials such as oat flakes, seeds, nuts and spices are mixed and gently roasted in the oven together with oil and a sweetener. The finished product is then refined with dried fruits, for example. You can find the complete process here .

This is of course a matter of taste. We like granola best with yogurt or quark and fruit, on overnight oats, porridge, smoothie bowls or pancakes, waffles. You will find lots of great recipes on our blog .

Cool, dark and dry.

Unopened and taking into account the optimal storage conditions (cool and dark) at least 8-10 months.

this and that

Pure fantasy names. 🙂

Yes, sure! If you are a dealer, a good fit for us and would like to sell our products, please send us an inquiry to slowfood@barniundwilma.de

Further information for retailers can be found here .

This is how you reach us

Whatsapp +49 2827-9639790

Email slowfood@barniundwilma.de

Local pickup from warehouse
Hohe Str. 113
47533 Kleve cattle

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